THEY REFUSE TO CANCEL THE CONTRACT CONTRACT

On 16/04/2020 I called the customer services at ADT to cancel the service. I told them that due to Covid I no longer can afford. I asked them to make sure the debit order does not run as there is no money in the account and that it would result in return debit order fees at the bank. I was told that they would stop the debit order. They did not and it ran.

On 14/05/2020 I emailed ADT on the "***" address to repeat the instruction. No response from them

On 19/05/2020 I again sent a mail to repeat the instruction, No response.

In the meanwhile they ran the May debit again resulting in charges at my bank.

On 02/06/2020 I called and got thru to Phumelelo Khumalo, repeated my story and asked to have the debit order cancelled and the account closed because i do not have money. I was told to resend the email.

I sent the email including the initial email to ***

Later the same day l got an email from *** telling me that they were giving me a payment holiday for July and August. I DID NOT ASK FOR A PAYMENT HOLIDAY - I WANT TO CANCEL THIS CONTRACT. I DO NOT WANT THE "SERVICE"

Then on 0107/2020 they ran the debit order again!!!!!!!!! This despite them saying that I have a payment holiday - that i did not ask for!!!!!!!!!!

To date they have run debit order : 02/05/2020 - R 441.03 02/05/2020-R147.00 UNPAID FEE 09/05/2020 - R441.03 09/05/2020 - R147.00 UNPAID FEE 01/06/2020 - R441.03 01/06/2020 - R147.00 UNPAID FEE 01/06/2020 - R441.03 01/06/2020 - R147.00 UNPAID FEE 08/06/2020 - R441.03 08/06/2020 - R147.00 UNPAID FEE 01/07/2020 - R441.03 01/07/2020 - R177.00 UNPAID FEE

PLEASE CAN SOMEONE AT ADT CALL ME AND RESOLVE THIS ISSUE!!!!! MY BANK HAS NOW HANDED ME OVER DUE TO ALL THE UNPAID FEES