They give bad service a bad name

Phone ADT about some stupid SMS involving extra charges they are putting thru.. Spoke to RANJAY MAHARAJ abut when this would be payable as had not received an invoice for it. Was told 31st December. Stressed to him that I was not prepared to pay with out an invoice. Amount deducted from my account on the 1/12/2015 with no invoice. Phoned to complain. Call centre agents not able to find backside in dark with both hands. Asked for supervisor (this was at 8am ) Was put on hold. Supervisor not available. Asked to speak to MR CLARKSON as I was told he is the head honcho. Not available. Asked for his PA. Not available. ( I guess it was too early buy nobody admitting this) Spoke to Mr RISKY MASHIGO who said he would come back to me by 10 am<br> He phoned at 10:11 and basically said I was wrong and that MR MAHARAJ never said what I heard. I asked for the recording (Which must be made available to all parties) Said I would get it at 10:40 <br> BY 11 no response. Phoned MR CLARSKON. not available.<br> 11:06 email from MR MASHIGO. query escalated to Higher Management (his capitals not mine!!) <br> Based on my dealings with this bunch of deadbeats Higher Management is NEVER available.