Their phrase is "your security is our priority" - don't believe it!

<p>On 19 December I had a sales appointment with Riaan, a consultant at ADT for security assessment. On 21 December I received a quotation for security at my new property. I paid over 50% deposit on 23 December so that they can proceed with the installation. I understood that it may take longer than expected for the installation to happen due to year-end holidays, but not 3 full weeks! After several calls following up on the installation, I am still sitting in my new home without adequate security, despite paying a deposit of R7,000.</p> <p>The last conversation I had was on 13 January with two managers, Leonard and Allan from the Johannesburg office. They gave me an assurance that they will send a senior technician the very same evening to assess and make recommendations because apparently the first quotation was incorrect.</p> <p>Needless to say, there was no show, nor a call from them!</p> <p>I have made to date more than four calls lasting over 5 minutes each to their offices and the same amount to Riaan, trying to get a service from them.</p> <p> </p> <p>I have been a client of theirs for over 10 years at my previous properties and went to them expecting the same service I received in the past. I am disappointed to say that the service sucks and their staff and managers cannot keep their promises.</p> <p>I will be taking my business elsewhere as clearly my security is not their priority!</p> <p> </p>