The worst customer service in the history of customer service - ADT

I got an SMS notification to test my alarm, immediately i call the number give to carry out the instruction. To my shock i was told that they don't get a signal from my property and i should pay R500 for a technician to come fix the problem. I told the service agent that i will not pay for something i didn't break and i don't understand why am I liable for the repair as I pay for the service every month as per the agreement. The service said she will log an escalation for the fee. A week or two passes and i'm still getting these notifications no technician and no phone call for my escalation. A then recieve an a text message on 21 April saying the technician will be visiting my property on the 22 of April however no show. On the 27th April I call again to follow up be i am not safe because even if the alarm where to go off I will not be attended to. I spoke to Talent and she spoke to the service agent in my area and tells me she has arrange that an off duty technician comes to my property to sort out the issue. She fails to mention the off duty mean I will be pay R859 for the call out fee. kanjani I don't know. This clearly infringes my rights as a client (CPA and FAIS), my dispute of the first payment was not address and now I am charged almost double of what I disputed? I called again to log another complaint, and Keabetswe promised to escalate my complaint. Is it because you can just debit my account even though you have not addressed your complaints?