The whole truth ?
Just got of the phone with ADT. It was just confirmed to me that they do not feel that it is necessary for them to tell me that equipment will be removed from the property when I asked about the procedure/process to cancel my contract.
They feel that this is complete fine to phone you with this significant bit of info only after you then submitted you cancelation notice. This "equipment" is apparently around 9 years old and they now want to charge me for it?! On top of this they now claim that there should be equipment here which I have never seen!
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Adt Security's replyOfficial
07 Oct 2020, 12:16Dear Mr Van Dyk
You spoke to a Customer Services Agent about the cancellation procedure yesterday and she sent you confirmation of your cancellation today.
The removal of a rented system, upon cancellation, is stipulated in your contract, which you signed for. You are most welcome to request a copy of your contract, which the agent can send to you.
The rented system remains the property of Fidelity-ADT.
Kind Regards
Fidelity-Adt
You spoke to a Customer Services Agent about the cancellation procedure yesterday and she sent you confirmation of your cancellation today.
The removal of a rented system, upon cancellation, is stipulated in your contract, which you signed for. You are most welcome to request a copy of your contract, which the agent can send to you.
The rented system remains the property of Fidelity-ADT.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply07 Oct 2020, 12:16
Official
Dear Mr Van Dyk
You spoke to a Customer Services Agent about the cancellation procedure yesterday and she sent you confirmation of your cancellation today.
The removal of a rented system, upon cancellation, is stipulated in your contract, which you signed for. You are most welcome to request a copy of your contract, which the agent can send to you.
The rented system remains the property of Fidelity-ADT.
Kind Regards
Fidelity-Adt
You spoke to a Customer Services Agent about the cancellation procedure yesterday and she sent you confirmation of your cancellation today.
The removal of a rented system, upon cancellation, is stipulated in your contract, which you signed for. You are most welcome to request a copy of your contract, which the agent can send to you.
The rented system remains the property of Fidelity-ADT.
Kind Regards
Fidelity-Adt
Best regards,