The very of money out of my bank double debit orders

Less than no stars. Mr Bardman your staff are ***********. Ive been trying to sort out a double debit order off my account for over a month now. Ive spoken to Elizabeth Mandle and her manager Tumi. No one is getting back to me about this. Fedility and adt dont seem to be able to communicate and solve. Ive sent emails ive had promises from both Elizabeth and tumi and Mrs Woodley to resolve. Nothing! Is there any now the norm of south africa? I keep calling it's now costing me money!