THE POOREST SERVICE EVER

<p>At the beginning of December I asked ADT, who I have supported for 20 years, for a quote to upgrade my security. A salesman came and gave me a quote which he was very keen I signed immediately. I did so. He assured me the job would be complete by 23rd December. Well I heard nothing from that date on. The 23rd came and went and no response. To add insult to injury the amount for the job was deducted from my bank account. Being the silly season nobody could help me. After much screaming and shouting etc. I was told they woud instal (a 6 hour job) on Sautrday 7th January. The technical team, who were amazing, arrived and on discussing the job it was not right for my needs. Adrian, an amazing gentleman, advised I would get a revised quote and they would come to instal on Saturday 14th. Well he went off ill after handing the detail to the sales department. After hearing nothing by Wednesday and 3 long attempts to get to the right person after giving all my details to how many people and eventually getting through on 3 consecutive days - still nothing. Today somebody got back to me to advise me that the sales department have not done anything with this and needless to say they will not be installing my additional alarm tomorrow , as promised. They have the audacity to take off money every month and yet cant fulfill their service delivery. </p>