Terrible services from ADT, WON'T RECCOMMEND JOINING THEM!

Definitely deserves 0 stars!

Here I am complaining once again about the bad service of ADT on this platform as this is the only way they can actually take action for the terrible service that they offer to clients.

Previous problems that we faced for months are still unchanged, they are quick to take money every month but CANNOT, I repeat CANNOT deliver the service that WE as clients pay for that they need to deliver.

I have had enough of them and will be moving over to a different security company that does deliver.

The problems we face with ADT are; 1. Call center not being able to assist clients with proper queries 2. Call center blaming LOADSHEDDING for not sending out the patrollers 3. After receiving the call, having to wait 20min and more, some days more than an hour, for the patrollers to go to your premises when responding to a panic or an alarm going off 4. Patrollers not entering the premises to do a proper safety evaluation. 5. reasons for not entering is that they are blaming the dog being "vicious" which is untrue when we monitor them via our cameras.

These are only a few examples of the terrible services that we as loyal paying customers receive form ADT, these are not issues we're facing once or twice, but on numerous occasions over the past 2 years.

THIS IS UNACCEPTABLE as our payments are not late and then added fees app**** to our payments for callouts etc. but they do not follow through on their services. All callouts have been recorded as proof.

When it comes to your family's safety, you cannot count on ADT because you all will be killed long before they even arrive, and if they will find you (they wont even know by not entering the premises), as long as they just receive their monthly payment, you as client do not matter to them

I WOULD NOT RECCOMMEND ADT AT ALL!