Terrible service, questionable ethics

In February 2021 I signed a contract with Fidelity ADT for a new property that my family had moved into. The property is remote and so it was important to me that my security solution was sound.

Within 2 months I had had multiple alarm activations that were simply ignored by the monitoring company- no phone call, no response. I tried to resolve this with Fidelity ADT, but the problem persisted.

As this situation posed an unacceptable security risk I went ahead and changed monitoring companies. The new company responds to any alarm activation immediately and goes out of their way to make me and my family feel safe.

3 weeks ago I started getting phone calls from ADT telling me that there was an outstanding amount of over R5000 on my account. I told them I had no idea what this could be about as I’d cancelled my account due to poor service delivery. This week Fidelity ADT handed me over to debt collectors. I now find out that this was an early cancellation fee!!!

This is ******* - how can Fidelity ADT charge me this absurd amount of money to cancel a service that you weren’t providing.

I’m disgusted and appalled.

Please don’t use Fidelity ADT there are dozens of better options out there.