Terrible Service Once Again

Good Day,

Once again I had the privilege of having Fidelity ADT drop me in the lurch. My son was on his way home on Saturday morning and phoned the call centre to ask that someone meet him at home as this is one of the services that I receive from ADT, to my shock he notified me on Saturday morning that upon his request he was told that my service is "suspended".

In disbelieve I contacted your call centre spoke to a lady by the name of Annacletta who promised to investigate this and get back to me Saturday the 12th October 2019 today is the 14th October 2019 and still no call back or explanation, as per Annacletta my account is not suspended and could not answer as to why the call centre agent told my son this, was your people just to lazy to work, maybe he disturbed their sleep ??????

This is not the first time that my service has been "suspended" as previously after I got retrenched and was suppose to be still on your service your company conveniently suspended my service.

This time my son was told our service is suspended and they could not meet him at the gate luckily for me I was awake and could wait for him to arrive home. I have been a client of ADT for more then 9 years and seems the times we do require assistance my account is always conveniently suspended.

Could someone please send me a written report as to why this is happening, is my money good enough to pay salaries but not good enough for service delivery ?

Very unhappy client. Verleen Naidoo