Terrible service - No follow up on faulty beams and now unarmed house results in theft

<p>I am a new customer. I have had ADT for barely a month. The house already had an alarm system so the installation technicians were called to the house to check the system. The appointment was at 3pm - they arrived at 6pm and I was the one who had to call numerous times to find out where they were. I left work early especailly for this appointment only to be messed around. They found the beams were set for daytime and not night time so that was fixed however the front garden beam now shines right through the gate setting off false alarms as people walk down the street. I have had to switch the alarm off for this reason. I phoned early on the 15th of March to arrange for a technician to fix the beam or at least find out what may be causng false alarms. No one phoned. I phoned numerous times over the next couple of days only to be told the technican will call or the head manager for my area would call etc.... no one called. I had to phone again and again, Eventually a date was set for Monday the 20th at 3:30pm. No one arrived. I once again had to phone only to be told that the technicians were rewiring another house and would not make the appointment. Why was I not contacted? The new time was set for today (22nd) at 9am. However, ******* broke into my property last night (21 March) around 19:40 when we were not home and stole an extension ladder off my fiance's work bakkie. If the alarm was on, the garden beams would hav been set off and this would never have happened. So effectively we have been paying for an alarm that cannot be switched on and have also suffered a ******* in the process which I feel is now ADT's responsibility as we reported the faulty beam numerous times with no service. I don't feel safe anymore as the ******* could have done far more than just ***** a ladder. I really want to know what is going on and why I am paying for such useless service. </p>