Terrible Service/No Feedback

My wife and I met with ADT on the 1 March 2016. We filled in all the forms with the Sales consultant, Adrian, their system then created us a customer number and we were told all is well and we are covered. <br> <br> Since then we have contacted them a number of times to check that we are in fact loaded on their system and covered. Each time we get the same response \the system is down, please call back later\".<br> <br> On the 13th our alarm system went off, after inspecting our property we found no intruders and discovered it was a system fault. ADT did not call to check if we were alright, there was no armed response either. So we called the number Adrian gave us to see why they did not contact us. The agent on the phone then proceeds to tell us that our customer number does not exist and we are not on their system (even though they have deducted all their fees from our account) and told us to call the technical team the next day to report the fault.<br> <br> My wife then spent the whole of the 14th on the phone, with probably every single ADT employee there is, trying to get them to sort out the problem, each time she got the same response \"we will look into it urgently and get back to you\".<br> "