Terrible service from ADT. Total lack of reliability & accountability

Item: Adt Security
Rating: 1
Author: Tania R

Terrible service from Cape Town Call Centre.

Operations not communicating with Technical Dept. Email sent yesterday. No response, yet.

Technician was supposed to be here at 16h00. 17h45 Technician has not called me, neither has he arrived.

I sent messages to the ADT whattsapp number ***. Messages are being read & no response.

No sense of accountability or reliability. I'm a client for 19 years with ADT.

Appalling service

Helpful (0)

Replies (3)

Tania R's updateReviewer Update

16 Nov 2021, 18:19

Finally resolved Technician arrived finally.

Tania R's update16 Nov 2021, 18:19

Reviewer Update

Finally resolved Technician arrived finally.

Tania R's updateReviewer Update

16 Nov 2021, 18:21

Technician was very helpful after all. Thank you kindly. Grateful 🙏🙏

Tania R's update16 Nov 2021, 18:21

Reviewer Update

Technician was very helpful after all. Thank you kindly. Grateful 🙏🙏

Adt Security's replyOfficial

17 Nov 2021, 08:58

Dear Mrs Reddy

Thank you for taking the time to provide us with this positive feedback. We appreciate you taking the time to do this. Glad we could resolve your concerns.

I will pass your compliments onto the technician's Manager, to ensure that he gets your message.

Kind Regards
Fidelity-Adt

Adt Security's reply17 Nov 2021, 08:58

Official