Terrible Service from ADT Sales Coordinator

<p>Signed up for 2 year contract with ADT in October 2014, i rented out the premises in May 2016. I then contacted ADT head office on 26 May 2016 and was assisted by Betty Bashele, i was told to pay early cancelation fee and the purchase of alarm as it was a rented alarm system and i wanted to keep the alarm and not have it linked (it was up to tenants to get their own contract with ADT).</p> <p> </p> <p>I ended up paying the cancllation and purchase of the alarm on the 06 June 2016 after asking for an invoice for 2 weeks and was told i need to first make payment before they can invoice me? I dont know who does business like this by anyways.</p> <p> </p> <p>The problem comes in where i have called and emailed her atleast 8 times for the invoice and letter confirming that i now own the alarm but still waiting. She has requested the invoice from someone in finance by the name of Tshepo Ramasala who has not yet assisted. Its nearly been a month since then and im still waiting and not once have i been contacted or emailed to know the progress, i have had to make the effort to contact Betty even though i paid what was told, and her job title is sales coordinator? Its surely her responsibility to follow up with her work collegues to create an invoice and not for the customer to keep following up with her becuase of no progress.</p> <p> </p> <p>Terrible service guys really!@!</p> <p> </p>