Terrible service delivery

<p>I have never before been so unsatisfied and angry with a company's terrible service. From the start of service I have received unsatisfactory performance from ADT. I took over from the previous owner's contract for convenience but this was one of the biggest mistakes I've made. From atrocious response times during a break in at my house (20mins) to the ADT lock for my gate rusting over extremely fast to no response for a pressed panic button. The second lock in less than 1.5 years I've acquired that is now struggling to lock itself. A false alarm went off recently and it took 45 minutes of multiple calls with people hanging up on me and putting me on hold indefinitely to get told that a call out fee to reset the sensors that won't deactivate will cost ME from R600. This equipment is rented from ADT. If it messes up ADT should fix it. It does not belong to me. Paying to fix faulty equipment that belongs to someone else is a ridiculous concept. The equipment does not even cost much (its a simple magnetic door switch) and resetting or even replacing it is severely inexpensive. What is expensive, however, is the R400 monthly fee that I pay for peace of mind. My house alarm cannot be activated unless the sensors are fixed. I feel severely unsafe and way more under pressure with ADT. I suffer from severe trauma and needed a good sense of security. My alarm system not working has done so much damage. No one is responding to my multiple requests to cancel my subscription. I value my safety and mental health and I will do whatever it takes to rid myself of ADT. The first sign of ****py service is forcing people into 24 month contracts. Why? Because you know your service is terrible so you need to trap them so they can't leave no matter what you do. I'd prefer to use a security company willing to prove their services worthwhile. The technician on the phone had no idea how to reset the system. She tells me I should switch it off. How? The system is designed to not be easily switched off. Even if my power switches off there are batteries to back it up that lasts for hours. The only options would be to open up the equipment and cut wires or remove batteries. ADT needs to train their technical department on how their system works. I will not pay for fixing ADT's faulty equipment. I'd rather use that money to get rid of ADT from my life. </p>