Terrible Service

I'm utterly disappointed in the service and work ethic of the Credit Control function in the Accounts department.<br> <br> I installed beams on my property in December and paid the invoice on the same day that they completed the installation. I send a proof of payment to the accounts department confirming that I paid the invoice amount in full. <br> <br> Subsequently, I've received a statement from the accounts department every month stating that my account is in arrears with the amount that I paid in December. I've phoned the accounts department several times and emailed them proof of payment time after time as evidence that the full amount was paid after the job was completed - this after I send a proof of payment on the day of payment.<br> <br> Every time I get promised that my account will be updated - however I received yet another statement yesterday stating that my account is still in arrears!!! <br> <br> Really ADT???? Is it that difficult to read a proof of payment and update someone's account to a R0 balance after I send not 1, but 4 proof of payments?????<br> <br> If this does not get resolved ASAP, I will move my business to another Security Company who has an effective accounts department!!!!