Terrible service

I have signed a contract with Bianca from ADT on the 2nd of september. I have told her that we are moving into the new house on the 23rd and would like adt to come out on the day to get the alarm setup and working. She promised me that it will be done. A week later R54 was deducted from my account. I have queried this with bianca and she never got back to me on this. ADT told me its radio cost. My alarm is not even active to how can they deduct money????. On the 22nd I send Bianca a whatsapp asking if she arranged for a technical team to come out on the 23rd. She never responded. No technical team contacted me and no one pitched on the 23rd. My wife got hold of bianca on the 25th to which she said she will arrange. We got sms that alarm can only be installed on the 7th of oct. unaccepetable. Clearly she did to arrange it when asked. My wife phone adt and the technical person and he said he will see what he can do and get back to us. Never got back to us. Its now been a week without an alarm. No I understand why I cancelled my contract with adt when we lived in panorama and moved to district watch. It is this **** service from agent signing contract up to management. I just hold on for 20 min trying to talk to installation manager to escalate this. Just no one answers their phone. Bianca also did not answer her phone.