TERRIBLE SERVICE

THE FIRST PROBLEM WAS THE LATE INSTALLATION OF THE ADT ALARM IN DECEMBER 2015, DESPITE PROMISES TO INSTAL BY A CERTAIN DATE. THE ALARM WAS THEN INCORRECTLY INSTALLED, WITHOUT A RADIO LINK. NO EXPLANATION GIVEN, NO APOLOGY OFFERED.<br> ON THE FIRST OCCASION THE TENANT IN THE HOUSE WAS HELD UP, THERE WAS ABSOLUTELY NO RESPONSE FROM ADT BECAUSE THERE WAS NO RADIO LINK ! THE POOR TENANT WAS BUSY PRESSING THE PANIC BUTTON, NOT KNOWING HOW USELESS IT ALL WAS.<br> ON THE SECOND OCCASION WHEN THE ALARM WENT OFF, ADT TOOK OVER 40 MINUTES TO RESPOND, AND THE ARMED RESPONSE VEHICLE ONLY RESPONDED WHEN WE CALLED THE CONTROL CENTRE. ON THE THIRD OCCASION THE ALARM WENT OFF, ADT TOOK OVER AN HOUR TO CALL, AND NO RESPONSE VEHICLE. TERRIBLE TERRIBLE SERVICE, TERRIBLE ATTITUDE , ADT MUST BE THE WORST COMPANY IN SOUTH AFRICA. THERE IS NO ONE TO COMPLAIN TO, EVERYONE PASSES THE BUCK, NO ONE CARES. CONTROL CENTRE BLAMES THE WEATHER OR EXCESSIVE CALLS TO ADT FOR THE VERY SLOW RESPONSE TIMES, THE GUARD WHO EVENTUALLY ARRIVES INSISTS HE ONLY RECEIVED THE CALL TO RESPOND A FEW MINUTES BEFORE, AND NOT AN HOUR EARLIER WHEN THE ALARM IS FIRST ACTIVATED, THE GUARD IS ALWAYS ALONE, NO BACK UP....ADT IS A DISGRACE