Terrible service

Terrible service, no response received for cancelation.

On Friday, 23 January, an armed ******* occurred at my residence. During the incident, my wife pressed the panic button twice. Despite this, ADT still attempted to phone to confirm the emergency instead of treating it as an active threat. Your response vehicle arrived approximately 20 minutes after the alarm was activated, by which time the perpetrators were long gone. No photographs were taken, no vehicle information was requested from my neighbour, no footage was checked from your dedicated street cameras, and no follow-up actions were taken to assist in identifying the perpetrators or preventing further crimes in the area. We were forced to contact the SAPS ourselves to report the incident. After the incident, a manager named Victor informed us that a response vehicle would remain at our property and would only leave if there was a call nearby. This never happened. As a security company, ADT has lost all credibility. Your slogan “Keeping you safe, securing your assets” is, under these circumstances, entirely inaccurate.