Terrible service

<p>I took out the alarm system with ADT in November 2016 and I was assisted by Sinethemba, filled all application forms and all was well. On the 16th of December 2016 I received a debit Notification and I was so angry because I told them I get paid on the 20th but luckily we get paid early in December. I spoke to Sne about it and she was going to sort it out. On the 16/01/17 I received the debit again and this got me boiling, I smsed Snethemba and she ignored my texts and when I got to work I called their customer service and received some rude and terrible service. I kept texting Sne and when I threathened I will take it further she responded and said she will speak to the accounts department. Days passed by and i had to text her again for feedback and she told me they cannot debit on the 20th or 21th. I then asked why didn't they give me options of the dates as I ould have atleast opted for the 25th.? She promised she spoke to the accounts and the issue will be sorted. 16 February they debit my account again. Can they please sort this out and credit my account for the bank charges for unpaid debits for 2 months.</p>