bJ
bradley J
1 reviews | Active since Dec 2020
02 May 2023, 14:23
Terrible service.
Terrible service. We paying ADT but our alarm system is not working. ADT advised us that they still want their payment even though the alarm system is down. We struggling to cancel. This means that they are taking our money and our place is not protected. What are we actually paying for? Please dont join ADT. Get a private security alarm company. ADT is just *****ing customers money. Why do we have to pay R650 for a call out fee and still pay for the labor when its their system.
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Replies (2)
Adt Security's replyOfficial
02 May 2023, 15:58Dear Bradley J
Thank you for bringing this to our attention. We would like to assist by escalating your concerns to the relevant branch and department, but cannot seen to trace your contact details on our database. We have tried calling the above cell number, but kept getting an engaged tone.
Please urgently provide us with the account holder details, eg name and surname, cell number that we contact when the alarm activates. Please use private reply, so that no one else sees your response. POPI act.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Thank you for bringing this to our attention. We would like to assist by escalating your concerns to the relevant branch and department, but cannot seen to trace your contact details on our database. We have tried calling the above cell number, but kept getting an engaged tone.
Please urgently provide us with the account holder details, eg name and surname, cell number that we contact when the alarm activates. Please use private reply, so that no one else sees your response. POPI act.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Adt Security's reply02 May 2023, 15:58
Official
Dear Bradley J
Thank you for bringing this to our attention. We would like to assist by escalating your concerns to the relevant branch and department, but cannot seen to trace your contact details on our database. We have tried calling the above cell number, but kept getting an engaged tone.
Please urgently provide us with the account holder details, eg name and surname, cell number that we contact when the alarm activates. Please use private reply, so that no one else sees your response. POPI act.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Thank you for bringing this to our attention. We would like to assist by escalating your concerns to the relevant branch and department, but cannot seen to trace your contact details on our database. We have tried calling the above cell number, but kept getting an engaged tone.
Please urgently provide us with the account holder details, eg name and surname, cell number that we contact when the alarm activates. Please use private reply, so that no one else sees your response. POPI act.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity-Adt
Adt Security's replyOfficial
02 May 2023, 16:33Dear Bradley J
We received a Facebook concern as well.
One of our Customer Services agents has already called your Mom and discussed everything with her. They are busy arranging a technical booking at no charge, as per management. They have also offered her a monthly rate reduction, which she has accepted.
I will follow up on all of the above, until the Tech has attended and all resolved.
Kind Regards
Fidelity-Adt
We received a Facebook concern as well.
One of our Customer Services agents has already called your Mom and discussed everything with her. They are busy arranging a technical booking at no charge, as per management. They have also offered her a monthly rate reduction, which she has accepted.
I will follow up on all of the above, until the Tech has attended and all resolved.
Kind Regards
Fidelity-Adt
Adt Security's reply02 May 2023, 16:33
Official
Dear Bradley J
We received a Facebook concern as well.
One of our Customer Services agents has already called your Mom and discussed everything with her. They are busy arranging a technical booking at no charge, as per management. They have also offered her a monthly rate reduction, which she has accepted.
I will follow up on all of the above, until the Tech has attended and all resolved.
Kind Regards
Fidelity-Adt
We received a Facebook concern as well.
One of our Customer Services agents has already called your Mom and discussed everything with her. They are busy arranging a technical booking at no charge, as per management. They have also offered her a monthly rate reduction, which she has accepted.
I will follow up on all of the above, until the Tech has attended and all resolved.
Kind Regards
Fidelity-Adt