Terrible Response Times and customer service

<p>I have been with ADT for just over a year. I had experienced problems with response time from ADT in March last year. My alarm would activate and I would get armed response at my property an hour later. I have made a complaint and I wanted to cancel my subscription with them. I was assured that it was not going to happen again and there would even do patrols so I did not cancel. </p> <p>Between November and December 2016 the response time just went from bad to worse. At one time the aremed resonse arrived at my property 3 hours later. When I asked why the Armed responsed showed me that he had only received the call out 10 mins ago. </p> <p>I had reqested to speak to a manager on numerous occasions but nobody ever contacted me. They would always say they will request for a manager to contact me. Never ever happens.</p> <p>One on occasion I requested a perimenter check and for them to contact me once done. They never bothered contacting me.</p> <p>When I requested to cancel my account they tell me I must pay penalties for early cancellation. They cannot provide me with a service yet I should pay penalties.</p> <p>If you dont have a contract with ADT stay away. There service is terrible. Espcially the contact centre.</p>