Terrible experience from ADT

I received a message that I need to test my alarm today I responded to the message and call ADT, to my surprise the alarm is not working properly the signal is delayed in their control room, instead of treating this matter as urgent their telling me that the available technician will attend to this problem on Friday, so it means all these days I'll be having a non functional alarm. All they want is to recruit customers n promise them moon and stars but once you in they treat you like ****.