Terrible customer service. Inaccurate billing.

We've been a customer for four to five years. During that time the service has been mostly worth while.

We're lucky enough to not have had any real incidents so you only really know your security company is there when your cat jumps in front of your beam in the middle of the night or someone accidentally hits the panic button.

It's through these false alarms that we gauged we weren't getting what we paid for. Some alarm triggers were answered and some weren't and the trend of the latter escalated towards the end of our subscription to the service.

Our problem was that we paid a year in advance. So as we had prepaid we simply decided not to renew the service when the time came. Unfortunately ADT didn't cancel the service and decided instead to bill us month to month. At the end of the first month, after the annual subscription, a consultant called to say we owed them some money (Interestingly, they can call on the day the invoice is due but won't call to ask if you want to renew your service).

I informed him that we didn't want the service anymore and that they should have cancelled the service at the end of the payment term. This was on the first of July, which I followed up on in writing on the second.

Fast forward to October I get another statement by mail from them saying that the money is still owing. I query this with them to which I get an audacious reply which summarised says "You are wrong and by the way we are billing you for July to".

My take away from this experience is similar to the chorus of people on HelloPeter, they truly have a shocking customer experience and they will take as much money from you as they can, doesn't matter if you've been a good customer or not.

Disgusting.