KW
Keshia W
1 reviews | Active since Feb 2020
03 Apr 2023, 08:24
Terrible customer service
Extremely poor service from the agents. I have to call all the time, there's never a manager on duty when I request to speak to one. All agents have ****ty attitudes. They never deliver on their promises, never call back and never have vehicle available when you call. I did not call in once for the month but have been billed extra, when I explained this to them and advise they are forever calling me when the power goes off. It's not my fault if their system glitch during loadahedding. Not having a Manager on duty, what do u even call this?
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
03 Apr 2023, 10:57Dear Keshia W
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply03 Apr 2023, 10:57
Official
Dear Keshia W
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
KW
Keshia W's updateReviewer Update
03 Apr 2023, 15:00U may call. I was in a meeting
KW
Keshia W's update03 Apr 2023, 15:00
Reviewer Update
U may call. I was in a meeting
Adt Security's replyOfficial
03 Apr 2023, 17:44Dear Keshia W
I do believe that a Supervisor has made contact and is busy investigating your concerns. They will keep you updated on the way forward.
Once again our apologies for any inconvenience caused. Kind regards
Fidelity-Adt
I do believe that a Supervisor has made contact and is busy investigating your concerns. They will keep you updated on the way forward.
Once again our apologies for any inconvenience caused. Kind regards
Fidelity-Adt
Adt Security's reply03 Apr 2023, 17:44
Official
Dear Keshia W
I do believe that a Supervisor has made contact and is busy investigating your concerns. They will keep you updated on the way forward.
Once again our apologies for any inconvenience caused. Kind regards
Fidelity-Adt
I do believe that a Supervisor has made contact and is busy investigating your concerns. They will keep you updated on the way forward.
Once again our apologies for any inconvenience caused. Kind regards
Fidelity-Adt