Terrible customer service

I have been a customer for about 8 or 9 years. Moved house this year and the sales consultant we had is where the problem started. He insisted that we cannot have it on my husbands name because he is not south African (which is not true as it's always been on his name) so he took my details as "back up". Probably because it could go through as a new sale. We were promised 2 months free but that didn't happen. I was charged. I raised it and the sales consultant said that they wouldn't charge the next month.... And they did, again! He then advised that I speak with the lady in the finance department who he had sent the instruction to. I called in, she was nice on the phone and promised to sort it and call back. 2 days later and still no call. The lady I spoke to was apparently a senior/manager! That does not bode well.

If I could take my business away from ADT, I would! They are full of empty promises. Keen to sign you up for comission and then don't care what happens after.

I do NOT recommend them!