Terrible Customer Service

<p>I have been an ADT client for a few months now and I have only had bad experiences with them thus far. </p> <p>ADT was very quick to provide a quote for upgrading my alarm system and demanding I make deposit payments, but only when I phoned and escalated the matter several times did a team come out to do the upgrade. </p> <p>Furthermore, an incorrect quote meant that I paid a deposit that was more than the cost of the actual job and I had to be re-quoted for a lesser amount. It has been 2 months now and I am still waiting for the refund from ADT for the overpaid deposit.</p> <p>How can I expect a company to keep me and my family safe when they cannot even get the most basic aspects of running a business right?</p>