MS
Michelle S
1 reviews | Active since Jan 2025
07 Nov 2025, 11:26
Terrible communication and customer service
The service has been dismal 😔. 3 months in, and today I’m struggling to finalize the cancellation or get the contractual terms. I heard I have to give a calendar month notice not 30 days. I honestly don’t wish this pathetic customer service on anyone honestly.
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Adt Security's replyOfficial
12 Nov 2025, 10:24Dear Michelle Van Schalkwyk
We apologize for only responding to the Hello Peter now. We ave noticed that your concerns were discussed with you with the manager and have been resolved amicably. All processes as discussed have been put into place.
Kind Regards
Fidelity-ADT
Adt Security's reply12 Nov 2025, 10:24
Official
Dear Michelle Van Schalkwyk
We apologize for only responding to the Hello Peter now. We ave noticed that your concerns were discussed with you with the manager and have been resolved amicably. All processes as discussed have been put into place.
Kind Regards
Fidelity-ADT