Terrible APP and customer service!

We are extremely disappointed with service received from ADT.

We had outside beams installed about 2 months ago. Firstly the sales agent assured us that our small Maltese Poodle dogs would not trigger the outside beams. This has not proven to be the case. We have had technicians here numerous times who cannot assist us. The sales agent promised to get back to us upon my complaint. He never has. I have lodged numerous complaint calls to their customer services. No one communicates back.

The same sales agent sold us the phone app MiRhino. It’s a useless app. It does not update when zones have been bypassed or when alarm is activated or deactivated. Once again, technicians could not assist us. I have lodged so many calls requesting to cancel the app. No one gets back to us. The technician says they cannot switch off the radio communicator in our alarm board with the app. We are not using the app and it’s R57 per month just for the app!

What is most shocking is that I have called and requested help so many times and we receive no communication back whatsoever.

The ADT sales agent was dishonest and made his sale with false facts and their customer services has been terrible!

We will be changing service providers. I can no longer recommend ADT as a reliable security company and the app is disastrous!