Technical Issue Unable to Response

This morning I had an alarm activation at my premise at 5h20am ADT responded by calling me at 06:22am an hour later. I called ADT to ask why this was the case and told that they had a technical problem and could not response, this is a serious as it compromises my security and its clients security. Other issue issue is trying to get a someone to assist you at ADT you hold for hours on the phone and the staff are rude and unhelpful.<br> <br> <br> I hate ADT, they don't patrol the area and I was assured that each time they patrol my area they would insert a ticket in my post box which they never did. As I write I am still holding on the line.