Technical Assistance Non-Existent

ADT was supposed to come to service our alarm system several weeks ago. 23 October to be exact. We had someone sit at home the whole day Monday, 23 October as ADT was coming to service the alarm which is faulty. Again on Tuesdday, 24 October, Wednesday 25 October and Thursday 26 October someone sat diligently at the house waiting for an ADT technician to come to sort out the fault with the alarm. No technician shows up - fast forward three weeks later and we have the same problem - a technician was scheduled to come today between 10 and 11:00 and no one has showed up. Why schedule a date and time if nobody will show up?

ADT swears they called to confirm the appointment on 25 October but they spoke to no one and did not leave a note in the postbox to say they were there. They say the phones were off and no one was home. Not one of the contacts got a call from ADT for the callout and we were at home all day with the door open.

For the appointment scheduled for today - the number giving for booking the appointment is not the number the confirmation for the scheduling was sent too, not have they called any contacts to say they will be late or they just do not care to pitch.

This is the second occasion we have had problems with scheduling an ADT technician for an alarm fault.

I am now liable for excessive callout fees for the security guard as well as a callout fee for the technician should he ever arrive. Will ADT pay me for loss of income for sitting at home all day waiting for a technician to arrive to service the alarm? Will ADT waive the costs of the excessive callout for the security guard due to the alarm tripping - when they are aware of the problem and are too *********** to keep to an appointment they have scheduled.

If you can't keep appointments - don't make them. Maybe I should stop paying my monthly premium then I will get better service. It looks like its time to shop around for a security company that actually cares about their customers.