Taking my money without authorisation

ADT has debited my account for an amount of R780 without my authorisation. They admit it was a mistake however they are not willing to reimburse me. The supervisor on duty, Marothi is less helpful than his staff and I held on for over 30 minitues just to speak to him. The amount which I agreed to do pay as an EFT was R560 for a callout fee. Furthermore my alarm was tested and in working order according to the technician who came out however, upon my testing thereafter on sereval occasions ADT did not respond or call me. Their service is shocking to say the least and I have been a loyal customer for 7 years. ADT also makes you responible to test your alarm every two weeks. This is this how much they trust their own system. They push the balme onto you should your insurance reject your claim as a result of ADT not responding because you failed to test the system every two weeks. Who has the time and money for calls to test the system so frequently. ADT must take responsibility and find a better solution to test their system remotely without the burdening the consumer.