Take your money without permission
On the 31 st August received an email from Lulama mevana who stated our last billing will be September,so the debit order went off again in October.then spoke to him again about this issue,so he escalated to the billing department and said it will take 7 to 10 days to receive your credit,we received that email from Lulama on 19 October,till now we haven’t received our credit.yesterday we sent the email,the date was the 1 st November at 10:19 till now he hasn’t responded.let me not talk about ADT Service.look at all the mistakes on the invoice.shocking service.hope you reply soon.the address was 52 beach road,muizenburg,thanks
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Replies (5)
Adt Security's replyOfficial
03 Nov 2022, 10:19Dear Llewellyn F
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply03 Nov 2022, 10:19
Official
Dear Llewellyn F
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
's updateReviewer Update
03 Nov 2022, 16:51How long does it take.we have complained to the consultant numerous times,this is your mistake.so fix it please.your ***** our money and then it takes forever to get it back
's update03 Nov 2022, 16:51
Reviewer Update
How long does it take.we have complained to the consultant numerous times,this is your mistake.so fix it please.your ***** our money and then it takes forever to get it back
Adt Security's replyOfficial
04 Nov 2022, 08:57Dear Mr Finnegan
Our sincere apologies for any inconvenience caused with regards to the delay in processing your refund.
I will get the agent to follow up with Head Office, Finance department and will ask him to call you to further discuss.
Kind Regards
Fidelity-Adt
Our sincere apologies for any inconvenience caused with regards to the delay in processing your refund.
I will get the agent to follow up with Head Office, Finance department and will ask him to call you to further discuss.
Kind Regards
Fidelity-Adt
Adt Security's reply04 Nov 2022, 08:57
Official
Dear Mr Finnegan
Our sincere apologies for any inconvenience caused with regards to the delay in processing your refund.
I will get the agent to follow up with Head Office, Finance department and will ask him to call you to further discuss.
Kind Regards
Fidelity-Adt
Our sincere apologies for any inconvenience caused with regards to the delay in processing your refund.
I will get the agent to follow up with Head Office, Finance department and will ask him to call you to further discuss.
Kind Regards
Fidelity-Adt
's updateReviewer Update
04 Nov 2022, 09:02I am not in South Africa.please ask the agent to send a email.thanks
Regards
Llewellyn
Regards
Llewellyn
's update04 Nov 2022, 09:02
Reviewer Update
I am not in South Africa.please ask the agent to send a email.thanks
Regards
Llewellyn
Regards
Llewellyn
Adt Security's replyOfficial
04 Nov 2022, 09:32Dear Mr Finnegan
The agent sent you an e-mail. Please confirm receipt thereof. We are trying to get the refund processed as soon as possible.
Kind Regards
Fidelity-Adt
The agent sent you an e-mail. Please confirm receipt thereof. We are trying to get the refund processed as soon as possible.
Kind Regards
Fidelity-Adt
Adt Security's reply04 Nov 2022, 09:32
Official
Dear Mr Finnegan
The agent sent you an e-mail. Please confirm receipt thereof. We are trying to get the refund processed as soon as possible.
Kind Regards
Fidelity-Adt
The agent sent you an e-mail. Please confirm receipt thereof. We are trying to get the refund processed as soon as possible.
Kind Regards
Fidelity-Adt