Suspended Account and Unresolved Issues with ADT

Dear Hello Peter Team,

I'm writing to express my frustration with ADT's service, specifically with regards to my suspended account and unresolved issues with their customer support.

Despite making regular payments for both my alarm system and CCTV cameras, my account was suspended without notice. When I tried to inquire about the suspension during an attempted break-in at my residence, I was unable to get assistance from ADT's customer support.

For the past few days (since Monday), I've been trying to contact ADT to understand why my account was suspended, but my calls and messages have gone unanswered. Meanwhile, ADT continues to debit my account for services they're not providing.

I've tried to contact Levannac at *** and *** but my messages have been ignored. I've left multiple voicemails requesting a callback, but none have been returned.

I request that ADT:

1. Explain why my account was suspended without notice. 2. Provide a refund for the debited amounts during the suspension period. 3. Reactivate my account and ensure that their services are functional.

I hope Hello Peter can assist me in resolving this matter.

Sincerely,