Surprise adt doesn't tell you when you sign up, you sign up to 3 years of paying them before you can move to another company

Surprise adt doesn't tell you when you sign up, you sign up to 3 years of paying them before you can move to another company. adt finds a master lock, they say they will send a technician months go by they don't, they give me the code and then they can't find the code, getting a technician out to reset the master lock is near impossible as they only want to come through after 16:30pm to work outside when it's getting dark. Can I expect anything from a company that operates in this country. Well done you are on the same level as government