Super frustrated and broken promises

I am super frustrated to find myself in the space place with ADT after a month and half.I was promised by management that my accounts details and profile problems were fixed and I will never have the same problem again EVER!!!!! I now have to take time out of my vacation to spend hours on phone calls to find out why you have not debited my account as supposed to, only to be told that my banking details are not on the system. After speak to so many consultants explaining the same story over and over, that you guys debit me and I don't pay via eft as per my initial debit order contract over the last 28mnts or so, I get told that a manage will call me today. To date no calls from managers after me following up over 3 times.I get PROMISED that my credit control office will call me in 10mins, a team manager will call me in 30 mins after me following up and still NOTHING after hours. Broken promises ADT. I hate to think if I have an emergency, how long it will take for you to call me. If you guys don't need my business and money in my account, I will take it to the competitor cause I am sick of you guys now. I need compensation for this trouble I am going through and will go to the CPA