Subject: PAYMENT FOR SERVICE NOT RENDERED

Good day <br> To whom it may concern <br> My alarm at home trip three times on different days Its only on the third occasion that I began to suspect there might be a problem as I have not receive a call to cancel the false alarm or a patrol vehicle that visited my premises in order to make sue if there was not a problem .I decided to call the contact centre to enquire of the bad service its then when I was made aware that our alarm system has been de-activated REASON FINANCIALLY DISTRESS the call centre agent made me aware of. Regular payment has been made to ADT via EFT and the call centre agent was unable to assist me as it was in the evening but what bothered me was that he did not even suggest to lock a call for a query to alert the accounts department regarding my complain. I spoke to a consultant and he advise that our account was closed and we were not advice that it was closed , I again called the call centre and spoke to another consultant who confirmed that the account was closed the reason is that I have financial difficulties to pay the account however every month I receive a bill and I pay the account so why would I pay an account if I'm in financial distress , makes n