Struggling with refund

<p>We wanted to install alarm and installation was scheduled for 30/05/2016. On that morning a vehicle stopped with 3 men, no ADT marked vehicle, clothing or ID. Just then another vehicle stopped with 3 more men, also with no ADT ID. They said ADT subcontracted them because their technicians are very busy. One of the men told me he is starting his own business and ADT is giving him opportunities. I refused them entry to my house because there was no way I could no who they were. Even ADT only new the name of one of the six. I paid a deposit of over R5 000, and I am still struggling with the refund. I had to post this on facebook to get somebody's attention. Then i was called by Fundi, who promised that the refund was given to the finance department. A week later I called again, and was told that payment was made on the 7th June, and that he would get the proof. I am still waiting for that. I send a facebook message agsain asking for a telephone number so that I can call, but was told these people do not have telephones. I get cut off everywhere. I nobody calls me, I am stuck.</p>