IS
Izelle S

1 reviews | Active since Jul 2015

27 Aug 2015, 09:52

struggling with alarm cancellation for 4 months no

I moved oversease on the 1st May 2015.<br> <br> I contacted ADT telephonically on 25/04/15 to cancel my alarm. They told me to send an email to [Email Removed] i did this on the 25/04/15.<br> <br> There was no response.<br> <br> End of May they deducted my subscription fee from my account. I phoned from overseas they said to forward the mails. I did so....no response. On 1st June I sent the mails to them.<br> <br> End of June they deduct the money again...I phone and send 6 mails.....no response.<br> <br> I speak to N. Makiubela telephonically, she said to forward the mails to her. I did this. NO RESPONSE><br> <br> It is now the end of August and again the subscription has been deducted from my account.<br> <br> I have phoned again this morning from overseas. spoke to D. Mohumutsi at the call center.<br> <br> I have again forwarded the emails to her.<br> <br> I dont know how to get this alarm cancelled they are just useless!!!<br> <br> I also expect a 4 month reimbur*****t for fees paid, for an alarm system that I have cancelled.<br> <br> I am not even the owner of the house anymore, and I havent been since 1st May 2015.<br>

0
Replies (1)
Adt Security
Adt Security's reply27 Aug 2015, 15:03
Official
Hello Izelle88,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services