Struggle to cancel service

I'm trying to cancel my ADT guard-at-the boom service. I'm paying R1074.44 per month for this and R356.75 for armed response. We've had two SERIOUS incidents in our small enclosure in 3 months. The ADT guards just let the ********* through. Also, turns out, only 11 out of 37 households are contributing. Most probably because the service is so bad. <br> <br> I cancelled the service on 11June telephonically (*** JH) and then apparently sent termination letter to wrong email: [Email Removed] and not [Email Removed] - Strangely the email never bounced back - the service was never terminated.<br> <br> I called on 29 July to query. Norma gets back to me on 30 July. Rude as hell. Says I've missed the debit order cancellation run and that R1074.44 will be deducted for August as well. Calls back later to say that they'll refund me the August payment, or am I going to cancel the debit order at my bank??? (Doesn't make sense?)<br> <br> I've been trying to get a confirmation from ADT in writing that they'll refund me the August payment. No response. Not the famous ticket number Norma claimed is automatically sent to you after you send an email to [Email Removed] - NOT A WORD.