JS
John S
1 reviews | Active since Oct 2020
01 Mar 2023, 22:43
Struggle to cancel ADT services
I called to cancel my Armed response service on the 10th of Jan. I was asked to send the request via email to formally cancel. I have sent a cancelation request of ADT security services on the 10th of January 2023 as requested on email and got no response. Send a email again in Feb as follow up and still no response. My account has since been debited twice after i requested cancelation. How do i go about cancelling and getting credited back the debits on my account that was not supposed to come off seeing as i followed the cancelation steps as explained to me telephonically in early January already?
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Replies (3)
Adt Security's replyOfficial
02 Mar 2023, 14:38Dear John Sauer
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply02 Mar 2023, 14:38
Official
Dear John Sauer
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
JS
John S's updateReviewer Update
02 Mar 2023, 15:25Thanks for making Contact. I appreciate it. I also got in contact with ADT again today and they are looking to rectify the issue and credit my account for the incorrect debits. Will advise is issue does not get resolved.
JS
John S's update02 Mar 2023, 15:25
Reviewer Update
Thanks for making Contact. I appreciate it. I also got in contact with ADT again today and they are looking to rectify the issue and credit my account for the incorrect debits. Will advise is issue does not get resolved.
Adt Security's replyOfficial
02 Mar 2023, 16:37Dear John S
It's only a pleasure. Glad you were assisted and that your concerns are being addressed.
Kind Regards
Fidelity-Adt
It's only a pleasure. Glad you were assisted and that your concerns are being addressed.
Kind Regards
Fidelity-Adt
Adt Security's reply02 Mar 2023, 16:37
Official
Dear John S
It's only a pleasure. Glad you were assisted and that your concerns are being addressed.
Kind Regards
Fidelity-Adt
It's only a pleasure. Glad you were assisted and that your concerns are being addressed.
Kind Regards
Fidelity-Adt