Still waiting for sales rep, five days later!

So, we just moved into our new home, and i scheduled an appointment for Monday the 29th of June 2015, and get an sms confirming the appointment at 10:00am with a Fanie, whatever his surname is. so at 11:00am i decided that i will no longer wait and call the head office to find out what happened to our appointment. Firstly i am told that i got through to the Cape Town branch and they would transfer me, then after holding for 4 minutes i decide to end the call. Another hour later i call another number i voice my concern regarding the No show with a Kabelo guy, to which he would get a manager to contact me immediately, and now we are sitting on the 3rd of July, still without a word from adt?? What would have happened if i was a client and had an emergency? 6 days and waiting...