Still no response from needless credit listing.

I got a response on my previous review on 30 April 2020 and was told that the Social media manager will call me, I have till thus far not received any feedback, The original issue was that they blacklisted me for non payment where as I have proof on my bank statements that i have paid every month and have no arrears. They have failed to capture my payments and then listed me??? I have since spoken to the credit manager(Mogamad Bailey who was rather pleasant) who then picked up the error and rectified and allocated the payments to my account, but yet I was still needlessly listed with ITC. I would like to know who was responsible for this error and have they been reprimanded(as if i made a mistake like this in my occupation I would surely have gotten a written warning) would like a PUBLIC APOLOGY from ADT and my name Immediately removed from ITC along with a letter to state that this was a mistake on ADT accounts side. As a long standing customer with ADT this is not the level of service or professionalism I would expect.