Still no resolution

Following the complaint against Adt last week, where they failed to respond in time to a medical emergency, I was eventually contacted on Wednesday, 20 May, by Ronesh, the control room manager. I was promised that the matter will be escalated further and someone will contact me. Today is the 26th of May and I have yet to receive another call. I also sent a message to Adt via a rep who was passing, for them to get in contact with me, and still no response. Following this lack of action and their don't care attitude, it is obvious that Adt does not care about customers or their image, it is only money that they want. If people die because of them, hey, it's one of those things, life goes on and they continue to hoodwink people into getting alarm systems with false promises and pretenses.