Still no help with broken alarm after *******!!

We had a ******* two weeks ago, this was the second one in three weeks, ******s have damaged the alarm and ADT well aware of the damage. We were first told that it will take two weeks to send out a technician!! WHAT... how can we be paying for something which is for our safety if it does not work? We were then told they will see what they can do to speed things up. My faulty alarm goes off every day more than once and every time the call centre calls me I ask them to FU on the technician, total of about 7 Messages left if not more, I was even told the one morning when I asked the agent to FU for me that I should call back after 7AM as she was busy going off shift for the day. Pathetic is all I can say. Left another message last night when the alarm went off at 12pm and still no call... Needless to say the alarm siren is now traumatising my dogs and kids as they have associated the ******* with the alarm siren. How are we expected to live like this??