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HILTON E

1 reviews | Active since Feb 2010

13 May 2024, 11:39

Still Awaiting Reply on Price Variance Query On Installed Batteries

I had battery replaced on both my alarms systems. The price of the battery varied on both invoices. When they replaced the 2nd battery at my other premises, I noticed and enquired that it was higher. The installer said that was the price he had and that I could query through customer care. On 3 Apr 2024 I called and queried. the consultant mentioned that she would get back to me. On 12 Apr 2024, I called again and they put me through to the same consultant. She mentioned that she was awaiting info from Thulani (he quoted at my first premises and arranged battery be replaced at the second premises). To date the consultant has not communicated on this matter.

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Replies (6)
Adt Security
Adt Security's reply13 May 2024, 12:25
Official
Dear Hilton Edwards
 
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. 
Kind Regards Fidelity-Adt 
HE
HILTON E's update14 May 2024, 11:54
Reviewer Update
A consultant phoned me back yesterday re the hellopeter complaint. I again had to explain to her what was all written in my complaint. she said she will get back to me same day. I said that previous consultants did not get back and I hope that I will not get the same service from her. She promised that she will get back same day, which she did not. This morning I get a call from a ADT consultant and he says that I must explain to him re the 2 invoices, re the hellopeter complaint. I said to him I have explained to 4 ADT consultants and written a complaint on hellopeter re the matter and this is now irritating. I asked if she explained to him. He then said that I mentioned he is irritating and did not want to continue. I asked if he has read the hellopeter and his rely was that you said "I am irritating you' and put the phone down. THIS IS BAD SERVICE
Adt Security
Adt Security's reply14 May 2024, 16:10
Official
Dear Hilton Edwards 
 
We really do apologize for the inconvenience caused.  Our Social Media Officer will communicate with you via emails.
Kind Regards Fidelity-ADT 
HE
HILTON E's update02 Jul 2024, 10:46
Reviewer Update
Hi,

The credit has not yet been processed -
'Please be advised that the difference on the technical invoice for battery replacement will be credited, therefore you will be liable to pay the same amount you paid for the other battery that was replaced which is R289.09.I have requested the credit controller to credit the difference.' (14 MAY 2024)

I emailed Mpho Modisaesi on 25th June 2024, to follow up. I have not yet received any reply from her. I AM DISSAPOINTED IN YOUR CUSTOMER SERVICES, ITS ANNOYING WHEN YOU HAVE TO GO TO HELLOPETER TO HAVE TO SORT, THEN PROMISED BY THE COMPANY THAT THEY WILL REFUND AND STILL NOT DONE. AND THEN HAVE TO GO BACK AGAIN TO HELLOPETER. THESE STAFF MEMBERS ARE GIVING YOUR COMPANY A BAD REPUTATION. PLEASE CAN ADT ADVISE WHEN THE CREDIT WILL BE PROCESSED AND WHY THE DELAY
HE
HILTON E's update09 Jul 2024, 08:10
Reviewer Update
Hi, I have had no reply from ADT re my message 2 jul 2024, that the credit has not yet been processed.
please advise, why the sloppy & unless service that I have been receiving from ADT.

Adt Security
Adt Security's reply09 Jul 2024, 08:37
Official
Dear Hilton Edwards
 
We really do apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. 
Kind Regards Fidelity-ADT