Still awaiting alarm activation report & feedback

I am VERY disappointed in ADT. We had a burglary at out house and have been waiting for an alarm activation report. This report is holding back our insurance claim. I have already called 3 times to complain (and 1 of the call centre agents was really rude, she said bye and hung up while I was still talking). No luck! Everything of theirs is electronic so how can it take so long just to send a report? Also, my husband and I do not really have information on what actually happened on that day. What we know is what we were told upon arrival on the scene. No follow up, nothing from ADT. Just like that. What kind of service is that?<br> <br> On the day of the incident I had to call 3 times before I saw a vehicle patrolling after the incident. Do I really have to call 3-4 times before getting your attention??? In my opinion, that is blatant disregard of your clients' needs. <br> <br> PLEASE SEND ME MY REPORT!!!!!