Stay away from ADT JBay

If you live in the Jeffreys Bay area, think twice about using ADT. I went for the large reputable company option with disastrous results. I had an installation done in July. There are faults on the system with beams failing when armed and not armed that trigger alarms at all hours of the day and night. It is now November with very little effort or inclination to get to the root of the issue.

The invoicing department is just as bad. The salesperson will provide you with a quote which you will need to pay for upfront before any work is done. The technician will install your product, but changes will need to be made because what the salesperson quoted will not work on your property. There will be a back and forth of changes of equipment, all of which you will be required to pay for upfront.

If a credit is passed, it will not be entered into their system, and you will be harassed for the money you do not owe. Make sure you keep a paper trail because they are far more efficient at chasing you for the money you don’t owe than they are with fixing a faulty alarm system.

I am going on holiday tomorrow, with the full knowledge of ADT technical. Little effort or resources are being pushed to ensure my alarm is working and my house is safe while I am away.

Added to this, for lack of a better term, the Jeffreys Bay office will “laugh you off” if you make too much noise. The manager is “always in a meeting”. They are the only point of contact in the area even if you manage to speak to technical management. If you threaten to cancel, they will gladly send you the cancellation forms leaving you with the mess they installed.

Wahl Bartmann, the legacy you have built from the humbling beginnings of Springbok Patrols is being disrespected!

ADT will be liable should my insurance not pay due to a faulty alarm system!