STAY AWAY from ADT

We are fuming with anger at the lack of service by ADT. The company has *********** representatives and their only aim is to rip people off. An ADT representative came to see us on the 13/10/2023 at our new address of which the property has an existing alarm system. The reps name was Ian De Vos. He said our contract would start 01/11/2023- we would pay R149 first three months than R299 + app fee. I asked if there would be any once-off payments and he said no (bear in mind I asked him the same question more than once). He promised he will book a technician who will contact us a to come and replace the keypad and explain how the system works as he couldn't explain anything neither could he answer any of our questions. He ticked certain blocks on the form and told my partner to sign not evens leaving a flyer or giving us time to read through the form. Almost three weeks passed- NO ONE from Adt ever contacted us, not a technician or rep. We had to call them every time. On the 20/10/2023 R1380 was debited from my partners account for NO SERVICES OR COMMUNICATION from ADT. My partner than reversed the amount as we never heard from them since 13/10/2023 and we never met a technician. Another guy from ADT then called apparently client service but equally arrogant. He was adamant that he's not calling concerning the lack of services and he’s calling to explain why they debited the account. We made it clear that we are no longer interested. He then threatened us with lawyers and I told him I also have private lawyers. Not evens an apology. Having client service experience myself. Firstly, the client is always right- you apologise even if it is not your fault and then tell the client you will investigate the matter. This guy made it clear that the representatives are separate from ADT. We then send them a cancellation email on the 27/10/2023 bear in mind our contract as per Ian De Vos starts 01/11/2023. Yesterday they send my partner an email stating he needs to pay R1069.50 cancellation fee. I know ADT claims no cancellation fee if cancelled within 3 days. We cancelled before 01/11/2023. Also, according to the consumer protection act a client can cancel withing 30 days if they are not happy with the service. ADT is by far the worst company I have come across not only in security. Their client service is non-existent. They make empty promises and their workers are ***********. I will NEVER advise anyone to sign-up with them let alone engage with them- quick to get clients to sign and then debit before evens delivering any services. Alarm systems are linked to properties and the previous owner told us the alarm would be active till 15/11/2023 but ADT saw it as an opportunity to exploit us. We refuse to pay cancellation fees and will definitely report them to PRISA.