NN
Ncumisa N

1 reviews | Active since Feb 2014

18 Jun 2024, 20:52

Stay away from ADT

I am so frustrated with ADT, their App just stopped working and I cannot arm nor do anything from it. It shows some communication timeout from the peripheral hub message instead. I’ve reported this and apparently I must pay a call out fee that’s close to R800 and that excludes equipment & what ever repairs they might need to do. I pay R466 every month, I’d expect this is part of their service but no! ADT is a ****. Over the past 2 weeks I’ve also had 2 incidents where my alarm went off in the middle of the night and early hours of the morning, ADT didn’t bother to find out if I’m in danger or not. I regret not having listened to other people about them!

0
Replies (1)
Adt Security
Adt Security's reply19 Jun 2024, 08:01
Official
Dear Ncumisa Njombolwana
 
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. 
Kind Regards Fidelity-Adt